Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, contact us at info@elgonnuts.com. Items returned without prior authorization will not be accepted.

Return Shipping & Cancellations

Orders canceled before shipment will receive a full refund with no shipping or restocking charges.

If an order is canceled or returned after it has shipped, the customer is responsible for the actual shipping costs incurred by Elgon Nuts, including the original shipping cost and the cost of the return shipping label we provide. These costs may be deducted from the refund.

Returns may also be subject to a $15 restocking fee, which may be deducted from the refund.

Shipping costs and restocking fees may be waived at our discretion, including when a return results from an error on our part.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, food products, custom or special-order products, and personal care goods. Please contact us if you have questions about a specific item.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return the item you have and, once the return is accepted, place a separate order for the replacement item.